About
TradieAssistance
Every Call Matters When You’re Building Your Business
Picture this: You’re halfway up a ladder, hands covered in paint, or elbow-deep in a plumbing repair when your phone starts ringing. It’s the sound every tradesperson knows well – potential work calling. But you can’t answer. Your hands are occupied, it’s not safe to stop, or you’re simply in the zone getting the job done right.
By the time you finish up and check your phone, there’s either a voicemail you’ll need to return later, or worse – nothing at all. That potential customer has likely moved on to the next tradie who could answer their call immediately.
This scenario plays out thousands of times every day across Australia and New Zealand, and it’s precisely why TradieAssistance exists.
The Problem That Built Our Solution
We discovered that skilled tradespeople – electricians, plumbers, carpenters, landscapers, and builders – are losing substantial business simply because they can’t answer their phones whilst working. Our research revealed that sole traders could be missing out on $20,000 to $60,000 worth of work annually due to this fundamental challenge.
The traditional solutions haven’t worked. Voicemail systems leave customers hanging, basic answering services sound impersonal and often lack the knowledge to properly qualify leads, and hiring a receptionist is often too expensive for smaller operations. Meanwhile, customers have become increasingly impatient – they want immediate, professional service and will quickly move to the next available tradesperson if they can’t get through.
Our research revealed that sole traders could be missing out on $20,000 to $60,000 worth of work annually due to this fundamental challenge.
Our Mission: Keeping You Connected to Opportunity
TradieAssistance was founded with a simple yet powerful mission: to ensure that skilled tradespeople never miss another valuable business opportunity because they couldn’t answer their phone.
We believe that your expertise should be focused on delivering exceptional work, not constantly worrying about missed calls and lost leads. That’s why we’ve developed an intelligent AI receptionist specifically designed for the unique needs of tradespeople across Australia and New Zealand.
How We’re Different
Our AI receptionist isn’t just another automated answering service. It’s a sophisticated system built on cutting-edge technology, designed to have natural, engaging conversations with your potential customers using authentic Australian and New Zealand accents.
Built for Tradespeople, By People Who Understand
We recognise that tradespeople aren’t just service providers – you’re business owners juggling multiple responsibilities. As an optional extra, our system can integrate with the tools you already use, from project management software like MYOB and Xero to CRM systems and calendar applications.
Our conversation flows are specifically crafted for trade services. The AI understands the difference between an urgent plumbing leak and a planned kitchen renovation. It knows the right questions to ask about electrical work versus carpentry projects. This isn’t generic automation – it’s industry-specific intelligence.
The Technology Behind the Service
We’ve partnered with globally recognised platforms to deliver enterprise-grade reliability with blazing fast response times. Our infrastructure is specifically optimised for the Australian and New Zealand markets, ensuring crystal-clear call quality and local compliance with telecommunications regulations.
Transparent, Fair Pricing
We believe in honest pricing without hidden fees or surprise charges. Our subscription model is designed to scale with your business, whether you’re a sole trader receiving a few calls per week or a growing operation handling dozens of enquiries daily.
Monthly subscription starting from
Includes everything you need:
• Emergency detection
• SMS alerts
• Comprehensive call analytics
• No setup fees
• No long-term contracts
• No surprise add-ons
Plus per-minute usage fee: $0.49 + GST
Our Commitment to Australian and New Zealand Tradespeople
We’re not a faceless global corporation – we’re a team dedicated specifically to supporting the backbone of the Australian and New Zealand economies: skilled tradespeople. We understand the unique challenges you face, from compliance requirements to local business practices.
Our customer support team operates during local business hours and speaks your language – literally and figuratively. When you need assistance, you’ll speak with people who understand your industry and your challenges.
Looking Forward
TradieAssistance represents just the beginning of how AI can empower skilled tradespeople. We’re continuously developing new features based on real feedback from real tradies: enhanced project management integration, predictive lead scoring, automated follow-up sequences, and advanced business analytics.
Our vision extends beyond just answering phones. We see a future where AI seamlessly handles the administrative burden of running a trade business, allowing skilled professionals to focus entirely on their craft while technology manages the business development side.
Join the Revolution
Every day you wait is another day of potential missed opportunities. TradieAssistance isn’t just about technology – it’s about giving you back control of your business growth whilst you focus on what you do best.
Whether you’re an electrician tired of missing emergency calls, a plumber losing weekend work to competitors, or a carpenter wanting to qualify leads more effectively, our AI receptionist is designed to be your competitive advantage.
The question isn’t whether you can afford to invest in TradieAssistance – it’s whether you can afford not to. With potential revenue losses running into the tens of thousands annually from missed calls alone, our service typically pays for itself within the first month.
Ready to Transform Your Business?
Contact TradieAssistance today and discover how we can become your most valuable business partner.
Get Started Today